Refund and returns policy
- Our Right to Cancel
6.1. We reserve the right to cancel your order if:
6.1.1. after receiving your order and before we despatch your Order, we become aware of a pricing error in respect of the Product you have ordered, we reserve the right to withdraw the Product from sale and inform you accordingly; or
6.1.2. a Force Majeure Event occurs.
6.2. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.
6.3. We shall not be liable to you for any loss, damage, costs expenses or claims that you may incur, for orders cancelled by us before we send your Order Confirmation.
6.4. This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
- Delivery
7.1. We reserve the right to charge for and fulfil partial orders where the Order Confirmation consists of multiple items.
7.2. Delivery will be made to the address specified in the Order Confirmation.
7.3. We will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation. We cannot be held liable for delays caused by circumstances beyond the reasonable control of The Race-Shop (such as Force Majeure events). Time will only be of the essence of the contract if you have agreed this in advance with us at the time of placing your order and received an Order Confirmation with a guaranteed delivery date.
7.4. You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss or destruction.
7.5 Free delivery applies to mainland UK only.
- Right of Cancellation
8.1. EXCEPT FOR the Products that are custom works or made to order products, you will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. Products that are custom works or made to order cannot be cancelled or returned. This policy is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
- Warranties and Refunds
9.1. Subject to the following provisions of this clause 9.1, we warrant that the Products shall, for a period of 6 be of satisfactory quality. The aforementioned warranty is given by The Race-Shop subject to the following condition save that it is acknowledged that your statutory rights are not affected:
9.1.1. The Race-Shop shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer.
9.2. The Race-Shop’s Products should meet or exceed your expectations. However, in the event that you can demonstrate that the Products are not fit for purpose, not as described, or not of satisfactory quality, we request that you inform us as soon as possible by contacting customer services on (07542 484367) and calls may be recorded for training purposes.
9.3. If the Products are found to be faulty, in accordance with clause 9.2, and you have notified us within:
9.3.1. thirty (30) days of receipt, you shall be entitled to a full refund; or
9.3.2. six (6) months of receipt, if your Products cannot be repaired or replaced, then you shall be entitled to a refund.
9.4. You shall not be entitled to a repair, replacement or refund for the Product under clause 9.3, unless you cooperate with us and provide an opportunity for us to inspect or examine the Products in question.
- Returns Procedure
10.1. An unwanted Product can be returned (at your expense) for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened Products is in addition to your statutory rights and applies to purchases made online or over the phone.
10.2. Separately to the 14 day policy above, and in accordance with your rights when you purchase Products online or over the phone, unwanted items can be returned (at your expense) even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the Products as you would in a shop but to obtain a full refund you must not start using them or install them. The Products must be returned in ‘as new’ condition and in their original packaging.
10.3. For the avoidance of doubt, clauses 10.1 and 10.2 shall only apply to Products purchased by way of a distance sale, as defined by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, and not to Products purchased in-store.
10.4. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
10.5. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.3, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure:
10.5.1. If you are returning an item of with a value of £100 or above, please contact our customers services on info@theraceshop.co.uk 07542 484367, calls may be recorded for training purposes, or via email using , to obtain a returns authorisation number before sending the Product(s) back;
10.5.2. complete the return form provided with the original packing materials for the delivered Product(s);
10.5.3. secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not);
10.5.4. clearly print your name and address on the outside of the package in the return area and mail the package to:
The Race-Shop
29 Jutland Crescent
Andover
Hampshire
United Kingdom
SP10 4NB
10.5.5. For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt The Race-Shop shall not be responsible for items lost or damaged whilst in transit
Conditions of Return
10.5.6. Returns are simple, but are subject to certain rules:
(a) If the item you are returning is an item of clothing with a value of £100 or more, please contact info@theraceshop.co.uk to request a returns number. For all other items and items of less than £100, you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any product returned if such costs have not been paid in full ;
(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged Products due to your negligence will not be accepted for refund.
10.6. Subject to the conditions in clause 10.5 The Race-Shop will refund the full cost of the item. Refunds will be made in the same form as the original purchase.
10.7. All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.
